FAQs
Frequently Asked Questions
We’re here to help! Below are the most common questions our customers ask. If you don’t find your answer here, feel free to contact us directly.
🕒 ORDERS & SHIPPING
Q: How long will it take to receive my order?
A: Most orders are processed within 1–2 business days. Delivery times vary based on location but typically range from 5–10 business days.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number and link to follow your package's journey.
Q: Do you offer international shipping?
A: At this time, we ship only within the United States. We’re working on expanding globally soon—stay tuned!
🔄 RETURNS & EXCHANGES
Q: What’s your return policy?
A: If you're not completely satisfied with your purchase, you may return it within 30 days of delivery. Items must be unused and in original packaging. See our Returns & Refunds Policy for details.
Q: How do I request a return or exchange?
A: Simply email us at support@griszell.com with your order number and reason for return. We'll guide you through the next steps.
⌚ PRODUCT SUPPORT – SMARTWATCHES
Q: How do I connect my smartwatch to my phone?
A: Download the “H Band” app from the App Store or Google Play. Open the app, turn on Bluetooth, and pair the watch through the app—not your phone's Bluetooth settings.
Q: Does the smartwatch support text and call features?
A: You’ll receive call and message notifications on your smartwatch (from apps like WhatsApp, Facebook, and more), but it does not support calling or texting directly.
Q: Is the smartwatch waterproof?
A: Yes, our smartwatches are designed to be water-resistant and safe for everyday wear. However, we recommend avoiding deep water or extended exposure to moisture.
📘 JOB MATCH PRO – DIGITAL PRODUCT FAQs
Q: What is Job Match Pro?
A: Job Match Pro is our exclusive digital product designed by Mark Griszell, helping job seekers improve resumes, land more interviews, and get hired faster. It includes tools, templates, and strategies based on 10+ years of recruiting experience.
Q: How do I access my download?
A: After purchase, you’ll receive a download link via email instantly. Be sure to check your spam/junk folder if you don’t see it.
Q: Can I use Job Match Pro on mobile or tablet?
A: Yes! Job Match Pro is fully accessible on desktop, tablet, and mobile devices.
💬 NEED HELP?
Still have questions? We’re happy to assist!
📧 Email us at: support@griszell.com
📍 Or visit our Contact Page